Frequently Asked Questions

General FAQs

The following products may be purchased online instantly.

Go to New Customer Registration, fill out the short form and hit the "Sign up" button. Registration is a simple two step procedure: 1. Identify your name and email address. 2. Create a password.

Your password must be at least 8 characters in length, contain both alpha and numeric characters, and include mixed case.

Yes, you can opt out when registering, by selecting the checkbox "Yes, please send me emails about special offers, exclusives and promotions." Or, once you are logged in you may go to "My Account", click on the "Account Information" tab, and opt out.

Existing customers can log in by clicking on the "Sign in" link in the upper right-hand corner of your screen, by clicking the following URL, or by cutting and pasting the address into your browser's address bar: https://www.experian.com/small-business/myaccount/login.jsp. In the Returning Customer Sign In box, fill in your email address and password.

We can be reached at 1 888 808 8242To reach Business Credit Report services call 1 800 303 1640. To reach Marketing Lists services call 1 888 808 8242.

Customer Support is available from 9 a.m.–5 p.m. CST, Monday-Thursday and 9 a.m.–4 p.m. CST on Friday.

Yes, customers have the option of having Experian store credit card information in order to make future purchases faster and easier. All credit card data is encrypted and stored on our secure servers. Please review our Privacy Policy for further information.

Yes, our data is secured. Secured Socket Layer (SSL) encrypts the information you send us as well as the information we send back to you. Experian's new security standard requires 128-bit encryption and will require Internet Explorer 4.0 or above or Netscape 4.0 or above.

Experian Small Business can be accessed using any computer with an internet connection and the following browser versions. Internet Explorer 6.0 and above or Mozilla Firefox 2.0 and above.

To get password help:
From the Customer Login page, click on the 'Forgot your password' link. Enter your email address and click the 'Submit' button. Be certain to enter the email address you used when creating your account. You will receive an email with a temporary link to reset your password. You may also call customer service at 1 888 808 8242.