Our commitment

Data integrity | Customer service | Consumer education

Our Commitment

Experian North America manages more than 220 million consumer credit files which brings with it an enormous responsibility.  As part of that responsibility, we have created a culture of commitment at Experian - a commitment to help consumers as they learn about credit, use their credit and build and manage their credit profiles.

With the increased use of credit in today’s marketplace, our industry will remain an important part of consumers’ financial lives. We are proud of our progress and our continued commitment to improve how Experian works with consumers – but there is more to do.

You have our commitment that we – as a global leader in this business – will continually work to improve by investing in processes, programs, products and people that help consumers throughout their journey in this brave new world of credit.  We do this because we realize that consumers are at the core of why we are in business in the first place. We do this, because we care.

You can hear directly from Craig Boundy, CEO of Experian North America, as he discusses our commitment and our values.

Learn about our commitments to data integrityexcellence in customer service, and consumer education.

What our partners say

Experian seems to really take consumer information to heart
– Jump$tart

Watch Jump$tart video here:

We're so happy to have Experian as our partner
– National Consumer League