Embracing consumerism
Driving customer engagement in the healthcare financial journey
Providers can improve the customer financial experience and their bottom line with the power of data and analytics
Experian Health conducted a national survey of health consumers to measure and gain insight into the greatest pain points and opportunities for improvement around the complete consumer healthcare journey. When considering consumer activities along the healthcare journey – from shopping for insurance to consulting with a healthcare provider to receiving treatment and paying for services – consumer survey results revealed the pain points largely centered on the financial and administrative aspects.
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