Client videos

With eCare NEXT and Registration QA, Schneck Medical Center has been able to double their preregistration productivity on a daily basis and re-purpose labor to other areas of patient access.

Becky Peters, Executive Director of Patient Access at Banner Health, talks about streamlining the patient registration process and improving patient access with pre-care estimates.

Ian Jensen, Senior Director of Patient Access Services at Banner Medical Group, discusses partnering with Experian Health to provide patient estimates and keeping in compliance with the No Surprises Act. Patients are getting appropriate estimates faster, and Banner Medical Group has higher engagement scores. 

With Registration QA, Grady Health is now able to get real time information to correct claims the same day, as opposed to seven, fifteen, or thirty days from the date of billing.

Steinberg Diagnostic Imaging Center uses Experian Health’s eligibility products to validate patient’s and their coverage in under 30 seconds.

By integrating eCare NEXT within Cerner, MLKCH has streamlined their registration process and reduced more than half of their registrations by two to three minutes.

As a result of using Enhanced Claim Status, coupled with a few other products from Experian Health, this central Oregon group recognized a 15 percent reduction in both accounts receivable days and volume. The company additionally saw a decrease in denials and now tout a 92 percent primary clean claims rate.

Learn how Schneck Medical Center gained visibility into their denials in real time and now stays one step ahead of the game.

UCLA Health System Faculty Practice Group has implement Contract Manager and Analysis to, not only recoup $3.5 million dollars in underpayments from payers, but also to catch Medicare overpayments faster to lower their risk of compliance issues.

Since implementing Coverage Discovery, Cone Health has been able to get more than $3 million in payments, which is a 300% ROI.

From 2013 to 2017, Northwell Health has reduced their denials 50 percent by using Experian Health’s Claim Scrubber.

Learn how University of Iowa Hospitals and Clinics saved time, money, and headaches by implementing a contract management system that monitors payer compliance with contract terms, value claims, and audit remittances based on the latest payment rules and adjudication logic.

In a health care system that needs to drive down reimbursement costs, Contract Manager allows us to now make system changes to eliminate or reduce underpayments and to reduce the costs associated with appealing those underpayments.

With Contract Manager and Payer Alerts, Arkansas Health has been able to see how much money they’ve been leaving on the table. 

By reducing their manual workload, Claim Scrubber was able to help Iowa Clinic look at the ‘big picture’ and proactively identify when they have reimbursement challenges in certain areas of their billing process. 

SLUCare Physicians utilizes Contract Manager and Analysis so they can be more flexible in their ability to analyze contracts, know what to expect from those contracts, and validate they have been paid the correct amount from their payers. 

Because each payer has a different set of payment rules, Washington University School of Medicine in St. Louis implemented Contract Management so they could quantify payer changes and properly value claims. 

Hear how Coverage Discovery helps Luminis Health find patients' missing primary and even secondary insurance coverage, while eliminating manual processes and reducing bad debt.

Coverage Discovery helps their organization find previously undisclosed insurance coverage, optimized their collections process and helps hold Payers accountable to meet service levels. 

Collections Optimization Manager helps Stanford Health Care reduce their cost to collect through managing vendor performance efficiently, automating assignment to bad debt and identifying uncollectable accounts in their AR.

Collections Optimization Manager enabled Advocate Aurora Healthcare to compare internal collections performance with the performance of outside agencies. The Collections team could now reduce 20 agencies to only four agencies that had the best performance. Each year, Advocate Aurora Healthcare has achieved double-digit increases in patient collections.

Learn how UC San Diego Health uses automation to optimize patient collections and improve the patient experience. Experian Health provides important bandwidth for internal teams to work more complicated cases that need human interaction. 

With Collections Optimization Manager, Sanford Health is able to pursue the patients who have the ability to pay, and avoid pursuing the patients who really don't have the ability to pay and qualify them for charity care. 

Experian Health teamed up with El Camino to debut a self-service portal, allowing patients to access and manage a greater amount of data while still making account management, e-payment, eligibility, estimates, and billing information available.

Our financial assistance screening tools have helped Kaiser Permanente proactively identify which members are able to pay at the point of service, and how they can manage patients on the backend, if they ended up with a balance.

Learn how Altru Health System implemented Collections Optimization and Financial Assistance Screening to have real time information at their fingertips to help them make the right collections decision for the health system and their patients.

Experian Health's scheduling solution enables ED patients to schedule a primary care follow-up visit in 7 to 10 days and Milwaukee Health Care Partnership has seen a 44% reduction in readmissions for those who attended their primary care visits.

Heritage Medical Associates established a team of patient liaisons and equipped them with Experian Health's web-based scheduling solution. Call center operations were vastly improved by guiding patients to the right care accurately and efficiently.

Experian Health's Patient Schedule solution improves HCA Healthcare's patient experience by offering appointments through multiple access points, specifying appointment types, and more. 35% of scheduling is now done during nights and weekends.

CareMount Medical discusses how they implemented online patient scheduling as a part of their 24/7 access initiative, enabling real-time scheduling access across all of their providers and specialties.

Benefis Health System shares how they improved patient access with Patient Schedule. 50 percent of their patients are booking after hours and they can even schedule urgent care online. 

The Iowa Clinic discusses how they improved patient experience and access with online patient scheduling software. They offloaded 3,000 appointment scheduling calls from the call center every month.