Case Studies
Helping you power opportunities in today’s value-based environment
Advocate Aurora Healthcare
Each year, Advocate Aurora achieves double-digit increases in patient collections by using Collections Optimization Manager.
Aegis Sciences Corporation
Through an automated orders process, Aegis eliminated illegible testing requests and reduced attestation statements by 76%.
Blessing Health System
Implemented eCare NEXT to increase Point of Service collections and clean claim rates, as well as decrease denials and A/R days.
Banner Health
Banner Health experienced a $30M decrease in eligibility errors, found 30% new coverages and increased staff engagement and satisfaction.
Kootenai Health
Patient Financial Clearance showed an overall accuracy of 88% and Kootenai Health saved 60 hours of staff time through automation.
State of Franklin Healthcare Associates
Expedited accounts receivable (A/R) by 13 percent and reduced full-time employee (FTE) requirements even as claims volume grew.
Summit Medical Group Oregon
Recognized a 15% reduction in A/R days and volume. Decreased denials to achieve a 92% primary clean claim rate.
Hattiesburg Clinic
Hattiesburg Clinic sought a clearinghouse vendor that could integrate customized claim edits in Epic® and provide the desired level of customer support.
Altru Health System
Collections Optimization Manager realized a 114% increase in collections by identifying accounts with high propensity to pay.
Cincinnati Children's Hospital
Realized a yearly savings of $840,000 due to a $70,000 reduction in monthly invoicing costs for patient statements.
Blessing Health System
An automated, data-driven process increased patient collections and provides personalized patient estimates that are 80-90% accurate.
Sanford Health
Collections Optimization Manager helped Sanford realize a total in-house patient collections lift of more than $40 million.
Novant Health
Collections Optimization Manager has led to a 5.8% increase in unit yield year-over-year. Novant Health now has a recovery rate of 6.5% and has seen an impressive rolling average return on investment of 8.5:1.
Dayton Children’s Hospital
PatientDial helped increase calls made per day to guarantors by 900% and led to a 200% growth rate in connecting.
University of California San Diego Health
Collections Optimization Manager helped UCSDH increase collections from around $6 million in 2019–2020 to over $21 million in 2020–2021 — an increase of over 250%.
Benefis Health System
After implementing online self-scheduling Benefis Health System saw 50% of patients booking appointments after hours.
CareMount Medical
CareMount Medical enabled 24/7 online appointment scheduling across all its specialties and providers.
The Iowa Clinic
The Iowa Clinic has averaged 8 new patient appointments booked per provider per month and seen a 97% show rate for online appoinment bookings.
Large Managed Care Plan
A large Medicaid managed care plan saw a 140% increase in scheduling rates by eliminating three-way calls and a 51% increase in member show rates.
Large Health System
Learn how a large health system with 2,250+ providers in over 900 locations enabled online self-scheduling across their enterprise, and the many benefits that have resulted.
Large Medicaid Managed Care Plan
A large Medicaid managed care plan currently serving more than 850,000 members in the South Central United States partnered with Experian Health to supercharge their quality team’s ability to close gaps in care with digital scheduling solutions.
Heritage Medical Associates
Since implementing the scheduling solution in their call center, Heritage Medical Associates has been able to greatly increase the volume of appointment scheduling through their call center, as well as dramatically improve the patient experience when patients call in to book an appointment.
Vanderbilt Orthopaedics
Vanderbilt Orthopaedics improved access by enabling patients to self-schedule online. By automating each provider’s scheduling protocols, the solution ensures that patients are guided to the right care through a simple Q&A process during the scheduling experience.
Large Health System
Learn how this Central region health system was able to book over 150,000 appointments across 250+ providers in the second half of 2020 and experienced a show rate of 91%.
ValleyCare Health System
Decreased undeliverable return mail from 1,500 pieces per month to 150 pieces — a 90 percent reduction.
ACS Medical Business Solutions
Helped clients close gaps in patient identity records to facilitate claim submissions over $20 million with the help of Experian Health’s Universal Identity Manager solution.
Council of State and Territorial Epidemiologists
Leveraged Experian Health's UIM for localized decision-making, patient outreach amid mass relocations, and Covid-19 contact tracing.