Patient Access Solutions

Becky Peters, Executive Director of Patient Access at Banner Health, talks about streamlining the patient registration process and improving patient access with pre-care estimates.

Patient access is the starting point for your entire revenue cycle process. Ensuring correct patient information on the front end reduces the errors that cause rework in the back office. 10 to 20 percent of a health system's revenue is forced to remediate denied medical claims and 30 to 50 percent of those occur during patient access. 

By adopting an automated, data-driven workflow—not only are you reducing the errors that lead to claim denials, you’re also improving access to care for your patients through capabilities like online scheduling options that are available 24x7. Access is further improved by reducing the friction around patient billing by leveraging real-time eligibility verification to deliver accurate patient estimates at registration.

In under 30 seconds SDMIC’s staff can determine if a patient is eligible with the presented insurance. They also leverage automated patient estimates to provide price transparency to patients and accurately collect from patients in real time. 

Real patient access results recognized:

·         80% increase in Point of Service (POS) collections

·         Clean claim rate increased to 90 percent

·         27% decrease in denials

·         28-day average decrease in gross A/R