Healthcare Collections
Our collections suite guides patients to the right financial pathway, increasing their satisfaction while boosting your collections and cash flow.
Increase collection rates with better financial guidance
Patients and providers are at risk of rising out-of-pocket medical expenses. With the right information, your patients can have the confidence they need to make informed decisions, and you can implement informed collection strategies with internal and external resources that work for all parties.
See how our integrated products work together to help hospitals and medical groups boost their healthcare collection capabilities.
- Screen, segment, route, and reconcile accounts for payment
- Prioritize accounts by payment probability to maximize efforts
- Performance management for internal and external collections teams
Collections Optimization Manager
Segment and prioritize collections accounts to improve staff efficiency and patient financial experiences.
Patient Financial Clearance
Determine which patients are likely to pay, and connect those who potentially qualify for financial assistance with the right programs.
Patient Outreach Solutions
Use automated dialing and texting outreach to collect outstanding patient balances.
Coverage Discovery®
Find previously unidentified coverage and maximize your insurance reimbursement revenue.
Stanford Health Care
Collections Optimization Manager helps Stanford Health Care reduce their cost to collect through managing vendor performance efficiently, automating assignment to bad debt and identifying uncollectable accounts in their AR.
UC San Diego Health
Learn how UC San Diego Health uses automation to optimize patient collections and improve the patient experience. Experian Health provides important bandwidth for internal teams to work more complicated cases that need human interaction.
Client case study
Read how University of California San Diego Health increased collections to over $21 million in 2020–2021 — an increase of over 250%.
Stabilizing your revenue cycle with a patient-centric focus
Learn how Yale New Haven Health implemented customized approaches to meet the needs of patients in financial hardship—and how their tactics can work for your organization.
Success at a glance: improved healthcare collections
Since working with Experian Health, Sanford now has a focused approach to managing accounts receivable (AR) by identifying patients with a certain propensity to pay.
5 best practices from high-performing patient collections teams
See what separates high-performing collections teams from the rest and what impact they can have on your bottom line.
Make patient collections more compassionate
Learn four ways providers can help make collections a gentler experience for patients.
Benefits of automating charity care eligibility
See why finding smarter, speedier, and more scalable ways to check charity care eligibility is more important than ever after the coronavirus pandemic.
Recession-proof your revenue cycle: the time to plan is now
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