Streamline patient financial assistance and improve recovery rates
Healthcare’s patient-dependent revenue cycle is forcing hospitals and other healthcare providers to change their collections strategies.
Patient access staff must be the patient’s advocate while also improving the organization’s ability to collect from the patient and payer. By leveraging a data-driven approach, staff can verify patient identity and insurance coverage as well as provide an accurate estimate of payment responsibility. Staff even can review data to assess ability to pay and evaluate various payment plan and/or financial assistance options.
Using our best-in-class collections software with our other revenue cycle management solutions, you can reinvent your entire patient billing and collections process. Boost your revenue and help provide patients with more personalized, compassionate financial options.
Let us help you reduce bad debt write offs—in compliance with industry regulations--to minimize risk while improving the patient financial experience.
It is estimated that providers collect less than 20% of balances larger than $200.
Our solutions have helped providers tap into an additional $4.9B in patient collections.
In 2021, Experian's Coverage Discovery solution found coverage associated with $66.8B in charges.
Dayton Children’s Hospital
900% increase in calls made per day to guarantors, which led to an uptick in collections with PatientDial
Optimize Collections
An end-to-end, data analytics–driven, self-pay receivables management service
Collections Optimization ManagerPersonalize Estimates
Price transparency tool that creates accurate estimates of authorized services for patients.
Patient EstimatesFinancing Solutions
Determine which patients are likely to pay and connect those who potentially qualify for financial assistance with the right programs.
Patient Financial ClearanceImprove Access
Patient self-service portal that provides convenient access for your patients and enables self-pay responsibilities.
PatientSimple™Streamline Outreach
Cloud-based dialing platform and touchless text messaging that help increase collections.
Outreach SolutionsGenerate Statements
Combine hospital and physician billing into a single document.
Patient StatementsFind Coverage
Find billable Medicaid, Medicare and commercial insurances previously unknown or forgotten.
Coverage DiscoveryRecession-proof your revenue cycle: the time to plan is now
Streamlining your revenue cycle
Hear from Novant Health, a recent CMS Health Equity Award winner, and how they balance efficiency and automation while maintaining a focus on the patient financial experience.
Read the full Novant Health case study here.
Client Video: Kaiser Permanente
Our financial assistance and patient identity screening tools have helped Kaiser Permanente proactively identify which members are able to pay at the point of service, and how they can manage patients on the backend, if they ended up with a balance.
Client Video: Altru Health System
Learn how Altru Health System implemented Collections Optimization Manager and Financial Assistance Screening to have real time information at their fingertips to help them make the right collections decision for the health system and their patients.
Ready to learn more about all RCM solutions?
Success at a glance: improved collections
Since working with Experian Health, Sanford now has a focused approach to managing accounts receivable (AR) by identifying patients with a certain propensity to pay.
Finding unidentified coverage without a SSN
Patients may not always be aware of their insurance or eligibility for Medicare and Medicaid and providers are often tasked with finding this information on the spot.
Make patient collections more compassionate
Learn 4 ways providers can help make patient collections more compassionate.
Benefits of automating charity care eligibility
Many healthcare providers suffer reputational damage because the patient financial experience fails to match high quality clinical care.
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