Healthcare Collections

Maximize patient collections while increasing satisfaction

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Streamline patient financial assistance and improve recovery rates

Healthcare’s patient-dependent revenue cycle is forcing hospitals and other healthcare providers to change their collections strategies.

Patient access staff must be the patient’s advocate while also improving the organization’s ability to collect from the patient and payer. By leveraging a data-driven approach, staff can verify patient identity and insurance coverage as well as provide an accurate estimate of payment responsibility. Staff even can review data to assess ability to pay and evaluate various payment plan and/or financial assistance options.

Using our best-in-class collections software with our other revenue cycle management solutions, you can reinvent your entire patient billing and collections process. Boost your revenue and help provide patients with more personalized, compassionate financial options.

Let us help you reduce bad debt write offs—in compliance with industry regulations--to minimize risk while improving the patient financial experience.  


It is estimated that providers collect less than 20% of balances larger than $200.


Our solutions have helped providers tap into an additional $4.9B in patient collections. 


In 2021, Experian's Coverage Discovery solution found coverage associated with $66.8B in charges.

Dayton Children’s Hospital

900% increase in calls made per day to guarantors, which led to an uptick in collections with PatientDial

Optimize Collections

An end-to-end, data analytics–driven, self-pay receivables management service 

Collections Optimization Manager

Personalize Estimates

Price transparency tool that creates accurate estimates of authorized services for patients.

Patient Estimates

Secure Payments

Point-to-point encryption that enables timely and secure payments.


Financing Solutions

Determine which patients are likely to pay and connect those who potentially qualify for financial assistance with the right programs.

Patient Financial Clearance

Improve Access

Patient self-service portal that provides convenient access for your patients and enables self-pay responsibilities.


Streamline Outreach

Cloud-based dialing platform and touchless text messaging that help increase collections.

Outreach Solutions

Generate Statements

Combine hospital and physician billing into a single document.

Patient Statements

Find Coverage

Find billable Medicaid, Medicare and commercial insurances previously unknown or forgotten.

Coverage Discovery

Recession-proof your revenue cycle: the time to plan is now

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Streamlining your revenue cycle

Hear from Novant Health, a recent CMS Health Equity Award winner, and how they balance efficiency and automation while maintaining a focus on the patient financial experience.

Read the full Novant Health case study here.

Watch on-demand webinar
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Hear from our clients

Client Video: Kaiser Permanente

Our financial assistance and patient identity screening tools have helped Kaiser Permanente proactively identify which members are able to pay at the point of service, and how they can manage patients on the backend, if they ended up with a balance.

Client Video: Altru Health System

Learn how Altru Health System implemented Collections Optimization Manager and Financial Assistance Screening to have real time information at their fingertips to help them make the right collections decision for the health system and their patients.

Ready to learn more about all RCM solutions?

View our latest collections blogs


Success at a glance: improved collections

Since working with Experian Health, Sanford now has a focused approach to managing accounts receivable (AR) by identifying patients with a certain propensity to pay. 

nurse and patient reviewing chart

Finding unidentified coverage without a SSN

Patients may not always be aware of their insurance or eligibility for Medicare and Medicaid and providers are often tasked with finding this information on the spot.

doctor wearing mask

Make patient collections more compassionate

Learn 4 ways providers can help make patient collections more compassionate.

doctor and patient reviewing chart

Benefits of automating charity care eligibility

Many healthcare providers suffer reputational damage because the patient financial experience fails to match high quality clinical care.

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If you would like to talk to a representative immediately, please call us at

1 888 661 5657

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