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Optimize field services to reduce expenses and delinquencies

Global Consulting Practice

Business Review of Field Services

Process efficiency gives you more time to grow profitable customers

Experian’s global consulting practice offers utility providers a proven methodology for increasing profitability through the optimization of field services functions within the collections process. We will work with you to identify quick-win opportunities and uncover potential long-term initiatives by using a disciplined ROI-based approach.

An achievable, action driven plan

Through an in-depth situational analysis of current capabilities, systems, strategies, tools and benchmarking, Experian delivers a report that highlights quick win opportunities, long-term initiatives, and strategic projects. The report also provides a recommendation for prioritizing the implementation of the plans with a phased approach that migrates toward a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.


The field services optimization business review helps our utility clients to: 

  • Identify key profitability drivers for your organization
  • Reduce operational expense through automation of key processes:
  • Route management
  • Customer termination decisions 
  • Seasonal considerations 
  • Regulatory constraints
  • Decrease delinquencies and write-offs with a strategic approach for account selection and targeting
  • Leverage key MI for account selection, routing, and vendor management to increase performance gains 

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Discover how consulting services can help your organization strengthen your credit risk management strategies and processes, across the customer life cycle.

Featured resources

Insight and action: An updated guide to help utility companies optimize their collections strategies

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