Transform the value of customer data into actionable strategies

Face the industry's toughest challenges head on

Experian’s global consulting practice offers lenders and utility providers a proven methodology for adopting an integrated approach to optimally leverage their data insights and processes to provide a more comprehensive view of their customers’ characteristics, and transform this information into actionable strategies that help: 

• Reduce bad debt
• Increase recovery rates
• Improve the overall customer experience  

Our business consultants will develop a tactical plan and strategic roadmap, which are supported by pertinent ROI models that will maximize the performance of short- and long- term opportunities associated with the following key credit risk collections processes: 

• Pre-final bill collections
• Terminations / field services
• Post-final bill collections
• Recoveries and post charge-off 

An achieveable, action-driven plan

Experians’ portfolio business review looks at the situational analysis of your company’s current capabilities, systems, strategies, tools and benchmarking. From this analysis, Experian develops a report of findings and a recommended action plan for achieving quick win opportunities, long-term initiatives and strategic projects. The recommended action plan is further prioritized into a phased approach that migrates your processes into a best practice environment. Quantifiable business benefits for the proposed initiatives are clearly defined and accompanied by tactical objectives that lay the foundation for accomplishing an achievable long-term business strategy.

Benefits

The collections portfolio health check helps clients to:

• Extract the full value of customer data and move toward a targeted approach
• Look for early signs of financial stress and apply the appropriate controls to prevent early delinquency
• Decrease write-offs and reduce day-sales outstanding
• Manage agency performance
• Make it easier for customers to pay according to preference
• Reduce operational expense through automation of key processes
• Leverage key MI to increase performance gains